Refund policy

Last Update: 29 November 2021

1.Delivery

The products are delivered by Caffe’ Alma only and exclusively in the destination indicated in the order.Caffe’ Alma does not accept shipments to P.O. Boxes

Caffe’ Alma will ship the products ordered by the Customer, by courier, to the address indicated by the same at the time of purchase, approximately within 24 working hours of acceptance of the order. Delivery generally takes place within 4 working days. The times indicated for the receipt of the goods are indicative.

Delivery charges are calculated on the basis of the rates indicated on the Site or communicated by Customer Service at the moment of the purchase.

The shipment will be made by Caffe 'Alma by courier, which is responsible for the delivery.

2.Product check

Any damage to the packaging and/or the product (visible without the need to open the package), or mismatch in the number of packages must be immediately reported, giving specific indication of the delivery document. By signing the courier's document, the Customer certifies the external integrity of the product and the conformity of the delivery.

Any problems regarding the physical integrity, correspondence or completeness of the products received must be reported by sending an email to info@caffealma.com.

3.Withdrawal

With specific reference to food products the withdrawal right is not allowed.

4.Force Majeure

Caffe’ Alma cannot be held responsible if it is unable to process the order or is late in processing it due to force majeure (for example, but not limited to, production blocks imposed by legislative or administrative measures, epidemics, strikes, severe weather events, fires, floods), even if such events prevent or delay the activity of the courier in charge of delivering the ordered product.

For further information visit the “Terms and conditions” page.

The customer can contact info@caffealma.com to receive further information.